How do I find the exact date for end of contract?
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16-10-2017 6:05 PM
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Is there any way I can find the exact date as to when my BB contract expires?
I've logged into the Member centre and all it says is I've got 2 months left.
Thanks.
Fixed! Go to the fix.
17-10-2017 1:19 PM
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Hi @Cagney1994,
Thank you for taking the time to contact us via our community forums.
I have looked into your query and you will see my findings here in this ticket link on your online account https://www.plus.net/wizard/?p=view_question&id=160044885
If you need any further assistance just get in touch and we'll be more than happy to help.
Re: How do I find the exact date for end of contract?
17-10-2017 7:02 PM
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Re: How do I find the exact date for end of contract?
17-10-2017 7:29 PM
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No problems @Cagney1994
If you need any further assistance then just get in touch and we'll be more than happy to help.
Re: How do I find the exact date for end of contract?
18-10-2017 5:22 PM
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Well, I followed the link above - but I could not find the tab / link to display my contract term.
Re: How do I find the exact date for end of contract?
18-10-2017 5:26 PM
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It would link to a ticket that's account specific.
I've created a ticket on your account with your contract end date here: https://www.plus.net/wizard/?p=view_question&id=160142026
Re: How do I find the exact date for end of contract?
18-10-2017 7:25 PM
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Same with me. How do I find out exactly when my contract ends?
Does it mean that I have to raise a ticket to find out?
Regards,
Chandu.
Re: How do I find the exact date for end of contract?
19-10-2017 4:25 PM
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@Gandalf : I followed your link, thank you, but in Member Centre I still cannot see on which tab the contract length, expiry date is
Re: How do I find the exact date for end of contract?
19-10-2017 4:58 PM
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Hi @chandu
Thank you for taking the time to contact us via our community forums.
I have looked into your query and you will see my findings here in this ticket link on your online account https://www.plus.net/wizard/?p=view_question&id=160222410
If you need any further assistance from us just get in touch and we'll be more than happy to help.
Re: How do I find the exact date for end of contract?
19-10-2017 10:57 PM
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Thank you for the link. I will try and follow the instructions you have supplied.
Will let you know how I gwt on.
Regards,
Chandu.
Re: How do I find the exact date for end of contract?
20-10-2017 3:25 PM
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No problems @chandu
Just get in touch if you need any further assistance and we'll be more than happy to help.
Re: How do I find the exact date for end of contract?
20-10-2017 6:58 PM
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You have given me the contact number, but what are their times to contact them?
Many regards,
Chandu.
Re: How do I find the exact date for end of contract?
20-10-2017 9:15 PM
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I had same question, looked at "conact us" then went to online chat and got my query answered by an advisor. Getting connected to the contracts team to decide what to do next was another matter however!
Re: How do I find the exact date for end of contract?
23-10-2017 2:44 PM
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Hi @chandu
Sorry for the late reply. The customer options team are open from 8am-8pm Monday to Friday, Saturdays from 9am-7pm and Sundays from 9am-6pm.
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