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How do I find the exact date for end of contract?

FIXED
Cagney1994
Rising Star
Posts: 346
Thanks: 7
Fixes: 2
Registered: ‎28-07-2013

How do I find the exact date for end of contract?

Hi

Is there any way I can find the exact date as to when my BB contract expires?

I've logged into the Member centre and all it says is I've got 2 months left.

Thanks.
13 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 541
Thanks: 56
Fixes: 20
Registered: ‎02-03-2015

Re: How do I find the exact date for end of contract?

Fix

Hi @Cagney1994,

Thank you for taking the time to contact us via our community forums.

I have looked into your query and you will see my findings here in this ticket link on your online account https://www.plus.net/wizard/?p=view_question&id=160044885

If you need any further assistance just get in touch and we'll be more than happy to help.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
Cagney1994
Rising Star
Posts: 346
Thanks: 7
Fixes: 2
Registered: ‎28-07-2013

Re: How do I find the exact date for end of contract?

@BenB - Thank you Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 541
Thanks: 56
Fixes: 20
Registered: ‎02-03-2015

Re: How do I find the exact date for end of contract?

No problems @Cagney1994

If you need any further assistance then just get in touch and we'll be more than happy to help.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
SGTE
Dabbler
Posts: 16
Thanks: 2
Registered: ‎13-04-2016

Re: How do I find the exact date for end of contract?

Well, I followed the link above  - but I could not find the tab / link to display my contract term.

Plusnet Help Team
Plusnet Help Team
Posts: 9,578
Thanks: 3,085
Fixes: 485
Registered: ‎21-04-2017

Re: How do I find the exact date for end of contract?

@SGTE

It would link to a ticket that's account specific.

I've created a ticket on your account with your contract end date here: https://www.plus.net/wizard/?p=view_question&id=160142026

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
chandu
Rising Star
Posts: 580
Thanks: 8
Fixes: 2
Registered: ‎30-12-2010

Re: How do I find the exact date for end of contract?

@BenB

Same with me.  How do I find out exactly when my contract ends?

Does it mean that I have to raise a ticket to find out?

Regards,

Chandu.

 

SGTE
Dabbler
Posts: 16
Thanks: 2
Registered: ‎13-04-2016

Re: How do I find the exact date for end of contract?

@Gandalf : I followed your link, thank you, but in Member Centre I still cannot see on which tab the contract length, expiry date is

Plusnet Help Team
Plusnet Help Team
Posts: 541
Thanks: 56
Fixes: 20
Registered: ‎02-03-2015

Re: How do I find the exact date for end of contract?

Hi @chandu

Thank you for taking the time to contact us via our community forums.

I have looked into your query and you will see my findings here in this ticket link on your online account https://www.plus.net/wizard/?p=view_question&id=160222410

If you need any further assistance from us just get in touch and we'll be more than happy to help.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
chandu
Rising Star
Posts: 580
Thanks: 8
Fixes: 2
Registered: ‎30-12-2010

Re: How do I find the exact date for end of contract?

@BenB,

Thank you for the link.  I will try and follow the instructions you have supplied.

Will let you know how I gwt on.

Regards,

Chandu.

Plusnet Help Team
Plusnet Help Team
Posts: 541
Thanks: 56
Fixes: 20
Registered: ‎02-03-2015

Re: How do I find the exact date for end of contract?

No problems @chandu

Just get in touch if you need any further assistance and we'll be more than happy to help.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
Highlighted
chandu
Rising Star
Posts: 580
Thanks: 8
Fixes: 2
Registered: ‎30-12-2010

Re: How do I find the exact date for end of contract?

@BenB,

You have given me the contact number, but what are their times to contact them?

Many regards,

Chandu.

Jovin123
Grafter
Posts: 26
Thanks: 1
Registered: ‎03-11-2015

Re: How do I find the exact date for end of contract?

I had same question, looked at "conact us" then went to online chat and got my query answered by an advisor. Getting connected to the contracts team to decide what to do next was another matter however!

Plusnet Help Team
Plusnet Help Team
Posts: 541
Thanks: 56
Fixes: 20
Registered: ‎02-03-2015

Re: How do I find the exact date for end of contract?

Hi @chandu

Sorry for the late reply.  The customer options team are open from 8am-8pm Monday to Friday, Saturdays from 9am-7pm and Sundays from 9am-6pm.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team