Home move

[#1]

I see on my account homemove I have not requested this as I'm not moving

[#2]

Have you made any other request? This forum is not monitored by staff except when they have some time to spare. Just in case some wires have been crossed I would ring Pnet without delay as it's hard to stop some of these processes once they're under way.

Mike

[#3]

I suggest you call support ASAP to check your account

[#4]

Moderator's note(s):

Thread moved from My Order to My Account/Billing.

[#5]

Looking into this, I can see when you upgraded to full fibre, your previous broadband service didn't fully cease in the supplier systems before the product change completed, so the house move flag is there to prevent your account from being cancelled in error once the previous service is ceased, we'll remove this flag afterwards.