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Helpline isnt ringing

sorwin97
Newbie
Posts: 1
Registered: ‎02-08-2022

Helpline isnt ringing

I've been trying to phone the helpline all morning and it simply wont connect to the switchboard. It "calls" for about 30 seconds on pure silence then just disconnects. I'm trying to cancel my contract cause I'm moving but I've tried different numbers and everything. It just wont connect.
2 REPLIES 2
jab1
Legend
Posts: 16,637
Thanks: 5,237
Fixes: 246
Registered: ‎24-02-2012

Re: Helpline isnt ringing

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,894
Thanks: 409
Fixes: 91
Registered: ‎22-01-2018

Re: Helpline isnt ringing

Hiya @sorwin97

 

I'm sorry you were experiencing an issue with getting through to us, I know there was an issue with our lines on Tuesday and I'm sorry for the delay in getting back to you here. 

 

I can see you have since got in touch and sorted this. Please get back to me if you need any further help. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team