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Haven't received my cashback email

lukemad
Newbie
Posts: 1
Registered: ‎29-04-2020

Haven't received my cashback email

Morning everyone,

 

My Plusnet service has been active for a couple of weeks now and I haven't received the email link through to claim my cashback. I signed up through a third party site, and having read through Plusnet's FAQs I understand that I should have had a link through within ten days. I've checked my personal and Plusnet inboxes, both junk folders, but definitely haven't had anything through. Anybody have any ideas?

 

 

Cheers,

 

Luke

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 25,528
Thanks: 4,757
Fixes: 1,206
Registered: ‎11-01-2008

Re: Haven't received my cashback email


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

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EdWeasley
Plusnet Help Team
Plusnet Help Team
Posts: 122
Thanks: 7
Fixes: 3
Registered: ‎09-03-2020

Re: Haven't received my cashback email

Hi @lukemad,

 

Thank you for taking your time to get in touch.

 

I am very sorry that you are having a problem with our service. I have claimed the cashback for you and this will be sent to your address within 30 days.

 

Kind regards,

 

Josh

 Josh Berriman
 Plusnet Help Team