Grace period

[#1]

I’m currently coming to the end of the 14 day grace period but unable to pay until next week as my circumstances have changed, I am wondering if there’s a way I can get an extended grace period until then? I’m sure I’ve had similar help in the past but not 100 percent sure.
Thank you

[#2]

Hello @Cp2018. 

Welcome to the community. 

If you are experiencing difficulties paying your bill I would recommend getting in touch with our customer care team. 

The team will do all they can to support you. 

Katie