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Given wrong cancellation date

ashvash90
Just browsing
Posts: 1
Registered: ‎22-05-2022

Given wrong cancellation date

I rang up today to cancel my Plusnet service since I'm switching to Virgin on the 6th. Unfortunately, they chose the day before to cancel my service with them which means I'll be without internet for over a day. Outside of ringing them up and being on hold for another 30+ minutes, is there any way for me to change the cancellation date? 

 

Thanks, Ash

1 REPLY 1
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,465
Thanks: 491
Fixes: 122
Registered: ‎07-12-2017

Re: Given wrong cancellation date

Hiya Ash, thanks for getting in touch. I'm really sorry about the mix match in dates and for the concern caused by this!

 

I have taken a look and have provided a more detailed response with the steps I have taken to sort this here for you: https://www.plus.net/wizard/?p=view_question&id=224681244

 

Please just get back to me if you have any further queries at all.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team