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Getting support

FIXED
strider
Grafter
Posts: 59
Thanks: 2
Registered: ‎24-09-2010

Getting support

I gather the system of allowing one to raise a "ticked" to get support no longer exists.

Has the text chat system also been removed or can someone tell me how to access it?

Thanks in advance, S

Tags (3)
8 REPLIES 8
jgb
Champion
Posts: 795
Thanks: 508
Fixes: 22
Registered: ‎01-08-2007

Re: Getting support

Fix

@strider 

The chat system has also long gone. The channels for support are via the phone (0800432 0200), these forums and social media (Twitter and Facebook).

gs01
Hooked
Posts: 6
Thanks: 1
Registered: ‎30-05-2022

Re: Getting support

that is ridiculous..

what if someone doesn't use those [-Censored-]ty social media platforms? no way to get support?

jab1
Legend
Posts: 16,594
Thanks: 5,219
Fixes: 245
Registered: ‎24-02-2012

Re: Getting support

@gs01 If you have access to these forums, they are usually the quickest and easiest ways to raise an issue.

John
gs01
Hooked
Posts: 6
Thanks: 1
Registered: ‎30-05-2022

Re: Getting support

raised, but haven't got anywhere with it.

even PM'ed someone who's apparently an employee - no response, no resolution.

Spent another useless half an hour and a bunch of ££ to call them - again, with zero outcome, except the same standard questions and lame apologies..

198kHz
Seasoned Hero
Posts: 5,722
Thanks: 2,763
Fixes: 40
Registered: ‎30-07-2008

Re: Getting support


@gs01 wrote:

Spent another useless half an hour and a bunch of ££ to call them...


Calls to Support are free on 0800 432 0200.

Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Getting support

Really sorry for the delay. We'll message you back shortly, we're just very busy at the moment. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
gs01
Hooked
Posts: 6
Thanks: 1
Registered: ‎30-05-2022

Re: Getting support

not if you're overseas, and especially not if the call is about your phone not working - couldn't call even if I could afford the roaming costs...

It really is pathetic for a telecom company not to have alternative means of connection in the 21st century beyond the phone line...

198kHz
Seasoned Hero
Posts: 5,722
Thanks: 2,763
Fixes: 40
Registered: ‎30-07-2008

Re: Getting support

OK, fair point.

Absolutely agree on the second paragraph too!

Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)