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Getting support

FIXED
strider
Grafter
Posts: 59
Thanks: 2
Registered: ‎24-09-2010

Getting support

I gather the system of allowing one to raise a "ticked" to get support no longer exists.

Has the text chat system also been removed or can someone tell me how to access it?

Thanks in advance, S

Tags (3)
8 REPLIES 8
jgb
Aspiring Champion
Posts: 670
Thanks: 443
Fixes: 19
Registered: ‎01-08-2007

Re: Getting support

Fix

@strider 

The chat system has also long gone. The channels for support are via the phone (0800432 0200), these forums and social media (Twitter and Facebook).

gs01
Hooked
Posts: 6
Thanks: 1
Registered: ‎30-05-2022

Re: Getting support

that is ridiculous..

what if someone doesn't use those [-Censored-]ty social media platforms? no way to get support?

jab1
Aspiring Legend
Posts: 11,017
Thanks: 3,603
Fixes: 134
Registered: ‎24-02-2012

Re: Getting support

@gs01 If you have access to these forums, they are usually the quickest and easiest ways to raise an issue.

John
gs01
Hooked
Posts: 6
Thanks: 1
Registered: ‎30-05-2022

Re: Getting support

raised, but haven't got anywhere with it.

even PM'ed someone who's apparently an employee - no response, no resolution.

Spent another useless half an hour and a bunch of ££ to call them - again, with zero outcome, except the same standard questions and lame apologies..

198kHz
Seasoned Hero
Posts: 5,571
Thanks: 2,544
Fixes: 36
Registered: ‎30-07-2008

Re: Getting support


@gs01 wrote:

Spent another useless half an hour and a bunch of ££ to call them...


Calls to Support are free on 0800 432 0200.

If you want the best seat in the house, move the cat
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BT technician (Retired)
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,597
Thanks: 8,941
Fixes: 1,432
Registered: ‎21-04-2017

Re: Getting support

Really sorry for the delay. We'll message you back shortly, we're just very busy at the moment. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
gs01
Hooked
Posts: 6
Thanks: 1
Registered: ‎30-05-2022

Re: Getting support

not if you're overseas, and especially not if the call is about your phone not working - couldn't call even if I could afford the roaming costs...

It really is pathetic for a telecom company not to have alternative means of connection in the 21st century beyond the phone line...

198kHz
Seasoned Hero
Posts: 5,571
Thanks: 2,544
Fixes: 36
Registered: ‎30-07-2008

Re: Getting support

OK, fair point.

Absolutely agree on the second paragraph too!

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)