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Fixed price contract increase

FIXED
jadey1902
Newbie
Posts: 4
Registered: ‎07-06-2023

Fixed price contract increase

Hello!

If anyone knows better of the T&Cs, I can’t seem to find it, please could you help?!

I am on a fixed term contract from March 2022 until March 2024. I am line only (no phone calls) and I signed up at £23 per month. It is now showing as £26.31?!

If anyone could help I’d be so grateful! I’ll post before and after screenshots in a reply to my post
5 REPLIES 5
jadey1902
Newbie
Posts: 4
Registered: ‎07-06-2023

Re: Fixed price contract increase

FYI - I have no idea how to upload photos!! 🤦🏻‍♀️
Mr_Paul
Seasoned Pro
Posts: 700
Thanks: 224
Fixes: 12
Registered: ‎07-06-2022

Re: Fixed price contract increase

Fix

@jadey1902 

I can't help with the location of the Ts & Cs unfortunately, but your price increase of £3.31 is exactly 14.4% of the original £23.

That 14.4% will be in your original contract - shown as inflation + 3.9%. Inflation was 10.5% at the time the increase was calculated, (January?).

MisterW
Superuser
Superuser
Posts: 16,021
Thanks: 6,061
Fixes: 437
Registered: ‎30-07-2007

Re: Fixed price contract increase

@jadey1902 The annual price increase is covered in the price guide here https://www.plus.net/help/legal/plusnet-price-guide-for-residential-products/ refrenced from the T & C here https://www.plus.net/help/legal/terms/

It should have also been advised in the confirmation email you received when the contract started

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jadey1902
Newbie
Posts: 4
Registered: ‎07-06-2023

Re: Fixed price contract increase

I’ll take a look now, thank you!
jadey1902
Newbie
Posts: 4
Registered: ‎07-06-2023

Re: Fixed price contract increase

Thank you also!!!