A while ago, I rang to cancel and was talked into staying. The person I spoke to was 'very helpful' and reassured me that I could stay with PN even if I moved, which I was planning at the time. At the point that he said the price would increase to £27.99, I was led to believe that that would be after contract end, after 12 months. Indeed, I wasn't told the contract was 24 months and that the cost would go up early
I was promised 33 MB and can only get 24, I didn't receive any new equipment, and so am likely operating on old tech and low bandwidth and there would likely be a large termination fee if I were to leave. Talking of termination fees; should they not be called, 'Agree to an unsigned contract that allows us to harvest a set amount of money from you, with a mediocre service, no new tech and for doing not really much at all, because we really need to take as much money from you for doing as little as is possible'? They make you feel like they will be grossly out of pocket when, in actual fact it is the customers, that they care so much about, that is left short of funds, will struggle and find financial hardship, at this time of uncertainty in the world. All this while BT Group, the owner of PN, is worth £19.83 Billion!
Money for nothing, or a great service?
