Feb 2018 Bills Missing Discount
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- Feb 2018 Bills Missing Discount
06-03-2018 9:26 PM
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Hello!
We are meant to have a £5.99 discount on our bill until July 2018 but I noticed in Feb 2018 the discount was not applied and I was charged the full price (£19.99).
Could you please look into this?
See screenshots attached taken from Jan and Feb billing.
Thanks,
Fixed! Go to the fix.
07-03-2018 1:03 PM
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Hi @davneg
Thanks for getting in contact. Looking into the account it appears the broadband contract was for 18 months and not 24 months meaning the contract discounts have now ended. I would recommend speaking to our customer options department on 0800 013 2632 and they will see what they can do for you.
Thanks
Re: Feb 2018 Bills Missing Discount
09-03-2018 6:20 PM
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I checked and yes it is 18 months
Apologies!
Re: Feb 2018 Bills Missing Discount
10-03-2018 11:50 AM
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