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Feb 2018 Bills Missing Discount

FIXED
davneg
Dabbler
Posts: 23
Thanks: 1
Registered: 26-07-2017

Feb 2018 Bills Missing Discount

Hello!

 

We are meant to have a £5.99 discount on our bill until July 2018 but I noticed in Feb 2018 the discount was not applied and I was charged the full price (£19.99).

Could you please look into this?

See screenshots attached taken from Jan and Feb billing.

 

Thanks,

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 127
Thanks: 25
Fixes: 9
Registered: 02-05-2017

Re: Feb 2018 Bills Missing Discount

Fix

Hi @davneg

Thanks for getting in contact. Looking into the account it appears the broadband contract was for 18 months and not 24 months meaning the contract discounts have now ended. I would recommend speaking to our customer options department on 0800 013 2632 and they will see what they can do for you. 

Thanks

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
davneg
Dabbler
Posts: 23
Thanks: 1
Registered: 26-07-2017

Re: Feb 2018 Bills Missing Discount

I checked and yes it is 18 months

Apologies!

Plusnet Help Team
Plusnet Help Team
Posts: 7,679
Thanks: 2,257
Fixes: 382
Registered: 21-04-2017

Re: Feb 2018 Bills Missing Discount

No problems. We'll be happy to arrange a call back to discuss a new deal if you want?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team