Feb 2018 Bills Missing Discount

[#1]

Hello!

We are meant to have a £5.99 discount on our bill until July 2018 but I noticed in Feb 2018 the discount was not applied and I was charged the full price (£19.99).

Could you please look into this?

See screenshots attached taken from Jan and Feb billing.

Thanks,

[#2 · Accepted solution]

Hi @davneg

Thanks for getting in contact. Looking into the account it appears the broadband contract was for 18 months and not 24 months meaning the contract discounts have now ended. I would recommend speaking to our customer options department on 0800 013 2632 and they will see what they can do for you. 

Thanks

[#3]

I checked and yes it is 18 months

Apologies!

[#4]

No problems. We'll be happy to arrange a call back to discuss a new deal if you want?