FTTP connection. And future renewal options.
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FTTP connection. And future renewal options.
yesterday
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Brief background.
I've an FTTP connection. I took out a contract with Plusnet at a certain speed (on FTTP). I now think I've overestimated my requirements. Bottom line - I'm paying for capacity I don't require.
Questions.
Will it be possible to haggle with COTs on a downgrade of grade when it comes to contract renewal? (My perception is that historically PN don't like "downgrades").
Are migrations to a new supplier based on the migration being at the same grading of line (i.e downgrade not permitted)? (Not a bridge I have crossed in the past, as FTTP and its provision is not old technology - for the average?)
Re: FTTP connection. And future renewal options.
11 hours ago
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Thread moved from Everything Else to My Account/Billing
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Re: FTTP connection. And future renewal options.
11 hours ago - last edited 11 hours ago
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Whether Plusnet or any other ISP want you to downgrade when you take out a new contract is irrelevant. Of course they will try to persuade you to go for the more expensive options, you just have to say no. The old contract is finished. This is a new start.
You are at liberty to take on a new one with any ISP, including Plusnet at any product speed that is available in their speed range at your ptoperty.
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Re: FTTP connection. And future renewal options.
5 hours ago
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@grumble - I`m pleased you raised this because it was something I pondered about myself having just re-contracted from FTTC to FTTP with Plusnet going from what I considered a reasonable speed of 38/40mbps up to a guaranteed speed on FTTP of 145mbps. Even though my re-contracted price is slightly lower than what I was paying for the lower speed on FTTC.
As @Baldrick1 said though, it shouldn`t matter if we decide to downgrade to a lower speed again if current speeds are on the upper limits of what we feel we require for general browsing and everyday use.
Re: FTTP connection. And future renewal options.
3 hours ago
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You can do what you like at the end of your contract.
Before that however, you would likely have to pay to downgrade. You could phone PlusNet Customer Options Team on 0800 013 2632 and ask.
Brian
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