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My account is closing down

FIXED
iannewson
Rising Star
Posts: 80
Thanks: 25
Fixes: 3
Registered: ‎15-01-2016

My account is closing down

I left Plusnet on the 10th March and have had my final bill and refund which is fine but the other day I cancelled the direct debit  and had a reminder from Plusnet telling me I had and how to set up another one. Has the account closure got "stuck" or something as it still says "account closing" in my account.

 

Many thanks

Ian

3 REPLIES 3
RealAleMadrid
Aspiring Hero
Posts: 2,751
Thanks: 1,426
Fixes: 59
Registered: ‎07-07-2009

Re: My account is closing down

@iannewson  I had a similar message when I left Plusnet temporarily a few years ago, as I knew the final bill had already been paid I ignored the e-mail. I seem to recall the member centre said account closing for a long time. I expect the e-mail is some automated response to the direct debit being cancelled which is not intelligent enough to know that the account has been terminated.🙄

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,891
Thanks: 885
Fixes: 221
Registered: ‎27-04-2007

Re: My account is closing down

Fix

Hi @iannewson 

 

I've just checked over the account and need to reply with some sensitive information so I've added a support ticket which you should be able to see here: https://www.plus.net/wizard/?p=view_question&id=233832227

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
iannewson
Rising Star
Posts: 80
Thanks: 25
Fixes: 3
Registered: ‎15-01-2016

Re: My account is closing down

Thanks Adam 👍