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Error: you have an order which is currently being processed

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Newbie
Posts: 2
Registered: a month ago

Error: you have an order which is currently being processed

Hi,

I have annoying messages on my account saying:

"An error has occurred
You can't change your products for the moment, you have an order which is currently being processed. Please try again later."

and:

"You're ahead of the game
You can't change your products for the moment, you have an order which is currently being processed. Please try again later."

This doesn't let me to check the deals you are offering for broadband contract renewal and upgrade before the current contract expires.

Please urgently fix that, as I didn't make any order since I joined Plusnet 16 months ago contrary to what the messages are saying.
3 REPLIES 3
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Newbie
Posts: 2
Registered: a month ago

Re: Error: you have an order which is currently being processed

Thanks for ignoring my message.
I just wanted to renew my contract as it's reaching its end in one month.

Since no reply, I will then change the broadband to another internet provider.
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Plusnet Help Team
Plusnet Help Team
Posts: 1,909
Thanks: 332
Fixes: 107
Registered: ‎26-03-2018

Re: Error: you have an order which is currently being processed

Hi @msu_global,

 

I'm very sorry for any inconvenience that this has caused you and that your previous post wasn't picked up. I've made a change to your account to resolve this problem and you should now be able to renew your contract if you so choose.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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Grafter
Posts: 27
Thanks: 10
Registered: ‎14-12-2016

Re: Error: you have an order which is currently being processed

I have the same problem!!!  As far as I know I have no outstanding orders as my phone was ported over to you 2 years ago and has been working fine since so why is there this message