cancel
Showing results for 
Search instead for 
Did you mean: 

Error message on log on

SheilaHam
Newbie
Posts: 2
Registered: ‎05-05-2022

Error message on log on

Please help. I joined plusnet a month ago.

I get the message on logging into my online account. I need to disable 1571 so I can use my landline answer phone:

<==

An error has occurred

You cannot make any changes to your account while there is a phone order in progress.

==>
4 REPLIES 4
dvorak
Moderator
Moderator
Posts: 29,653
Thanks: 6,668
Fixes: 1,485
Registered: ‎11-01-2008

Re: Error message on log on


Moderators Note


This topic has been moved from Home Phone to My Account/ Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,900
Thanks: 886
Fixes: 221
Registered: ‎27-04-2007

Re: Error message on log on

Hi SheilaHam, 

 

I've picked this up for you and will get a task raised to our billing team to get the error removed that's preventing us from making changes to the account, it may take a day or two but I'll get back to you as soon as that's been done. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,900
Thanks: 886
Fixes: 221
Registered: ‎27-04-2007

Re: Error message on log on

Cheers for your patience! It looks like the issue should have cleared now so please try making any changes to the account that you need to and it should be fine. Please let me know if there's any further issues though.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
SheilaHam
Newbie
Posts: 2
Registered: ‎05-05-2022

Re: Error message on log on

Thanks for sorting this out so quickly - much appreciated