Error message cannot make any changes to your account while there is a phone order in progress

[#1]

For weeks, I have been getting the error message above. I successfully inactivated voicemail at least a couple of months ago. I'm not aware of any other outstanding issue. I now want to extend my broadband + phone contract, but cannot access my account online to do so. I am not willing to wait 20 to 30 minutes for someone to answer a phone call. I'd be grateful for your assistance.

[#2]

@emac1010 Hopefully, one of the Plusnet forum Help Team will spot this and sort it for you, but they are rather thin on the ground these days.

[#3 · Accepted solution]

@emac1010 Hi there, 

Apologies you're having issues in your online account. 

I've checked our system and it looks like there's a stuck call feature in the system. This will be what's causing the errors you see on your account, it will probably say something along the lines of 'there is a pending change or order on your account' which restricts you from being able to upgrade/re-contract and everything in-between.  I've submitted a task to a back-end team to get this removed for you so you can have full reins on your online account again. 

The usual lead times for these tasks to be completed are 3-5 working days but can sometimes be done sooner depending on the workload the back-end team has. 

My advice in the meantime would be to login to your online account every day to have a check to see if you have full access. 

All the best 

[#4]

@Windings Quick catch, Joe - thanks.

[#5]

Thank you. Access restored.