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Engineer bill.

Posts: 2
Thanks: 1
Registered: ‎01-01-2021

Engineer bill.

I have had a long running debate about the extremely low level of customer support. The company has been trying to charge me for an engineer visit. Last month, they admitted that I should not pay the charge and refunded the money (even sending a bar ion chocolate through the  post to say sorry- I'd prefer efficient service).yesterday, I received another email from them saying they are going to charge me £65 for an engineer visit. 


This company is a joke. I want this charge dropped NOW.


This used to be a company with good customer service, until BT took over.

Get your act together.


Peter Gowen

Plusnet Help Team
Plusnet Help Team
Posts: 55
Thanks: 15
Fixes: 10
Registered: ‎01-12-2020

Re: Engineer bill.

Hi @Chops. Thank you for your message and apologies for the slow response. I'm sorry to read about the issues you've had with the engineer charge.  I have sent you an email from your account regarding the issue and will keep you updated from there. Thanks, Chris.

 Chris Fitzsimmons
 Plusnet Help Team