End contract

[#1]

I have about 18 months to the end of my contract, how do I find out how much my cancellation fee would be?

Have been with plusnet for a least 20 years and can't seem to end my contract without a cancellation fee.

Loyalty doesn't seem to matter any more. 

[#2]

@bob4357 

PN have a contract with OpenReach to supply the line used for your internet / phone. So if you cancel then they have to pay OR.

The only way to get an exact figure is to phone PN - staff can't / won't speak about this in the Forum. Try the PlusNet Customer Options Team on 0800 013 2632. There may be a webpage in the PN Help section which gives more details. Try the Legal pages.

Rough guide is the number of months left minus a discount for PN cost not incurred.

Brian

[#3]

@bob4357 No-one is going to let you end a contract a quarter of the way in.The best way to find your costs is to call Customer Options  on 0800 013 2632

[#4]

I did , they emailed me saying it would  be about £170, which I thought was cheap considering when I looked at a site  on Google they say £300, so not sure who to believe, and what to do.

[#5]

@bob4357 

May I ask why you want to cancel?

I found the Legal page about cancellation costs.

https://www.plus.net/help/my-account/early-termination-charges/

Brian

[#6]

I would believe the ISP over Google any time.

[#7]

I did , they emailed me saying it would be about £170, which I thought was cheap considering when I looked at a site on Google they say £300, so not sure who to believe, and what to do.

[#8]

Do not need 500 now as only use it for emails, so 150 would be enough 

[#9]

@bob4357 

Thanks for the answer. Given what you say I would phone COTS on the number given before and see what, if anything, they can offer.

Brian

[#10]

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@bob4357 wrote:

Do not need 500 now as only use it for emails, so 150 would be enough 

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The difference between 150 and 500 Mbps is about £5 per month. Over 18 months that’s £90. So keeping things as they are will cost half the price of cancelling the service.