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Easy to Change Phone Package? Impossible more like
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Easy to Change Phone Package? Impossible more like
11-03-2015 11:47 AM
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Topic says it all really.
Please note the following ticket numbers:
98733421
99162564
99244681
All I want to do is change from Anytime International to just Anytime.
Cannot do it online and called Customer Services way back at the end of January I think.
Rep told me that they had made the change.
It hadn't changed, called again in Feb, Rep said I would be refunded. That didn't happen either.
And guess what... I am still being billed for Anytime International and its now March.
I am not happy
Please note the following ticket numbers:
98733421
99162564
99244681
All I want to do is change from Anytime International to just Anytime.
Cannot do it online and called Customer Services way back at the end of January I think.
Rep told me that they had made the change.
It hadn't changed, called again in Feb, Rep said I would be refunded. That didn't happen either.
And guess what... I am still being billed for Anytime International and its now March.
I am not happy
Message 1 of 5
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4 REPLIES 4
Re: Easy to Change Phone Package? Impossible more like
11-03-2015 1:33 PM
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I am going to look at this for you now
Jo
Jo
Message 2 of 5
(453 Views)
Re: Easy to Change Phone Package? Impossible more like
11-03-2015 1:41 PM
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I will apply to a ticket on your account with what I will do.
Apologies for this
Jo
Apologies for this
Jo
Message 3 of 5
(453 Views)
Re: Easy to Change Phone Package? Impossible more like
11-03-2015 4:10 PM
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Thanks for sorting this out for me!
So... a "fudge factor" will keep the bill down to what I'm expecting it to be
So... a "fudge factor" will keep the bill down to what I'm expecting it to be
Message 4 of 5
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Re: Easy to Change Phone Package? Impossible more like
11-03-2015 4:29 PM
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You're more than welcome.
Yes you should be seeing in this reflected in your bills
Jo
Yes you should be seeing in this reflected in your bills
Jo
Message 5 of 5
(453 Views)
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- Easy to Change Phone Package? Impossible more like