Duplicate Card Payment - Requesting Refund to Card

[#1]

Hi Plusnet Team,
I accidentally processed two card payments for my bill on Tuesday 28th April 2026.
I can see both transactions on my bank statement for £31.50 each. I would like to request a refund for the overpayment back to my card.
Could a member of the support team please look into this and open a ticket for me?
My account username is: <removed>
Thank you for your help.

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

[#2]

Hi @nejore,

Welcome to the Community!

We want to get your payment back to you as swiftly as possible, so I'd recommend reaching out to our team, so they can take a look and get you sorted. 

Rach