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Double billing for this month

Elwils11
Newbie
Posts: 2
Registered: ‎23-08-2023

Double billing for this month

I paid my broadband bill for this month, yet just now Plusnet attempted to take another 68 pound from my account, I’ve checked billing on my account and my next bill isn’t due until the 16th December, I’ve had nothing but issues recently with Plusnet..connection issues, slow Wi-Fi, now this. Can someone offer me an explanation because if another 68 pound leave my account then I will be switching providers.
2 REPLIES 2
Elwils11
Newbie
Posts: 2
Registered: ‎23-08-2023

Re: Double billing for this month

16th of September not December.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,900
Thanks: 886
Fixes: 221
Registered: ‎27-04-2007

Re: Double billing for this month

Hi there, I'm really sorry to see this. I've just checked your account and there's no sign of any duplicated payments. Have you noticed the same amount being taken twice from your account? - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team