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Discount not applied correctly

eevans
Newbie
Posts: 1
Registered: ‎06-09-2022

Discount not applied correctly

UNLIMITED FIBRE EXTRA 

 

Hi, I am in contract until 13/9/22. However, I note on my August bill, this discount has not been applied correctly.

Why is this? Please investigate and provide feedback.

Thanks.

 

 

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,544
Thanks: 10,224
Fixes: 1,596
Registered: ‎21-04-2017

Re: Discount not applied correctly

Apologies for the delayed response to your post.

I can see you've since phoned us and we've organised a refund which should be with you shortly.

Let me know if there's anything else you'd need help with. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet