Disabled Pensioner: URGENT Assistance Required with Fixed-Term Contract Renewal via Email

[#1 · Accepted solution]

@twopillars  I've seen your PM but as you don't say what was suggested by @Christopher_G  I can't offer any help  with that.

Customers have not be able to raise support tickets for years. Only staff can create them.

As far as I know the only way to directly contact plusnet online is via the following link ....

https://www.plus.net/help/legal/complaints-code-of-practice/ 

[RealAleMadrid]

 RealAleMadrid 

Please stop to reiterate the same again and again

instead read my previous post. Thanks in advance

[#3]

@twopillars  I do not understand what I have reiterated, I am just a plusnet customer trying to assist you. I have read your last post. you cannot raise a ticket yourself, a staff member has to do that. Why not try the complaints route that I suggested. I think it is very unlikely that Plusnet will agree to your own specific contract terms, whatever they might be. 

[#4]

RealAleMadrid  Thanks for your kindly help! I used the complain procedure yesterday after your advice, obtained a ticket and today all has been sorted. Sorry if I have been rude. Kind regards! have a nice day