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Direct debit question

Shellk
Newbie
Posts: 5
Thanks: 1
Registered: ‎30-04-2024

Direct debit question

Hi all,
Bill is due to be issued in 4 days. Payment normally taken around the 10th.
Changed direct debit details yesterday to new account.
A message popped up saying it wouldn't be processed in time for this next bills payment but would be fine for Decembers payment.
Will they take the direct debit from the old bank account then for next Novembers payment or ask you to pay a different way?

Thanks
3 REPLIES 3
PhilipHeyes
Seasoned Champion
Posts: 1,304
Thanks: 519
Fixes: 23
Registered: ‎10-11-2021

Re: Direct debit question

It means the bill has already been created against the old bank details.

Shellk
Newbie
Posts: 5
Thanks: 1
Registered: ‎30-04-2024

Re: Direct debit question

Thanks
So the direct debit will be taken from the old account for this next bill?
Just checking so I can make sure to transfer money across.
Rach_H
Plusnet Help Team
Plusnet Help Team
Posts: 120
Thanks: 53
Fixes: 4
Registered: ‎17-12-2024

Re: Direct debit question

Hi @Shellk,

Thanks for coming to the Community!

I can confirm that your payment will be taken from the account you previously had set up for your Direct Debit.

Rach