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Direct debit failed

Sammyb9011
Newbie
Posts: 1
Registered: yesterday

Direct debit failed

Hello,

My service has been restricted. When looking back through my emails the payment did not go through last month due to a mistake on plusnets end. I was unaware as services continued and I missed the email. Come to this month my bill is not 2 x monthly amount plus a late fee, so obviously the direct debit did not complete this month either as I wasnt expecting it to be this much. Is there a way I can get my services restored and pay the months bill off over the next couple of weeks?
1 REPLY 1
Townman
Superuser
Superuser
Posts: 29,338
Thanks: 13,466
Fixes: 251
Registered: ‎22-08-2007

Re: Direct debit failed

You will need to call the support desk.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.