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Direct Debit Problem.

R0B
Dabbler
Posts: 10
Registered: ‎27-05-2023

Direct Debit Problem.

Following on from this thread.....
https://community.plus.net/t5/My-Account-Billing/Can-t-setup-direct-debit/td-p/1932801

I'm having the same problem, my bank is Lloyds.
I've never had a problem with a direct debit set up ever except when Plusnet do it.
Today I logged into my Plusnet account and changed payment method to a new direct debit (it's the same as before really) just so I can be sure the sort code and account number are correct.
I've set up a direct debit for something completely different (not Plusnet) this month that was no problem.
I've started to think this is a problem on Plusnet's side.


8 REPLIES 8
R0B
Dabbler
Posts: 10
Registered: ‎27-05-2023

Re: Direct Debit Problem.

Just to add this is for broadband
.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,954
Thanks: 1,566
Fixes: 481
Registered: ‎01-01-2012

Re: Direct Debit Problem.

Sorry to hear this @R0B 

If the new one you've setup fails let us know and we can investigate this further

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
R0B
Dabbler
Posts: 10
Registered: ‎27-05-2023

Re: Direct Debit Problem.

Hopefully it's going to work now I can see a direct debit set up in my bank.

I have 5 days to pay according to my member centre dashboard

 

R0B
Dabbler
Posts: 10
Registered: ‎27-05-2023

Re: Direct Debit Problem.

@MatthewWheeler 

 

I only had two days left to pay so paid by debit card.

The direct debit mandate is showing in my bank but nothing was taken by Plusnet.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,568
Thanks: 596
Fixes: 99
Registered: ‎27-11-2020

Re: Direct Debit Problem.

Not sure what's happening with it but I think from our side, there is a note on the account: https://www.plus.net/wizard/?p=view_service_notice&id=619373504 that explains the situation

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
R0B
Dabbler
Posts: 10
Registered: ‎27-05-2023

Re: Direct Debit Problem.

@willcutforth  @MatthewWheeler 

I think that when the Plusnet amount was first due there wasn't any Direct Debit mandate in place, why I don't know,

Plusnet have had the correct details from the start when I signed up.

Plusnet didn't re-request the amount when the mandate was eventually in place.

I'll update this thread on the next billing cycle,I don't want to be paying by debit card every month.

Regards Rob

 

R0B
Dabbler
Posts: 10
Registered: ‎27-05-2023

Re: Direct Debit Problem.

@willcutforth  @MatthewWheeler 

 

Update: Direct debit now working fine.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,954
Thanks: 1,566
Fixes: 481
Registered: ‎01-01-2012

Re: Direct Debit Problem.

Fantastic news @R0B 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team