Day 6 for calling plusnet to sort payment hopeless situation
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Day 6 for calling plusnet to sort payment hopeless situation
01-11-2018 6:41 PM
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How can you at plusnet not be able to accept a payment on the same day the internet was stopped.
We have spent a lot of time calling and waiting to be answered upto 45 minutes on one occasion and have been pushed from one department to another. all I want to do is pay my bill.
Should I just go to another provider??? or are you expecting me to wait 2 weeks to sort this out.
Re: Day 6 for calling plusnet to sort payment hopeless situation
01-11-2018 8:43 PM
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Moved from Community Feedback to My Account / Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Day 6 for calling plusnet to sort payment hopeless situation
01-11-2018 9:02 PM
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This is the exact same situation I am in too!
madness how they wont allow me to pay and I have to wait for the debt collection agency letter!
The worst thing is the reason the account is in arrears in the first place is due to plusnet error with regards to my direct debit being returned each month and them failing to send the direct debit guarantee confirmation to my bank!!!
Re: Day 6 for calling plusnet to sort payment hopeless situation
02-11-2018 9:42 AM
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SU Escalation
Superuser escalation
This topic has been escalated by one of the Superusers, with the request that PN respond.
Escalation does not guarantee that progressing this matter will be given priority, nor that a different outcome will result.
.
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Re: Day 6 for calling plusnet to sort payment hopeless situation
02-11-2018 10:06 AM
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I'm seeing a few of these posts recently. I think with the new billing debacle and current telephone wait times, PN should be deferring the transfer of any account to debt collection. Surely it can't be too difficult to create a payment portal for making failed/ not collected/ other missed payments to prevent having to ring in? Either that, or a dedicated payment line where you can do it with a automated bot, so many other places do it. This could also have the knock on effect of people waiting in queues to make payments not blocking the queue for technical issues.
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