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Customer Comes First My ****

wilma1964
Grafter
Posts: 37
Registered: 14-08-2013

Customer Comes First My ****

Since last month of having a so called customer COMES first fibre wr had 5 engineer visits a lift and [Censored] And still lag and disconnect like mad spend hours asking to leave to be cut off and past from pillow to post and you owe us money so I'm saying the following allow us to leave under the good will act or we cancel debit to you and speak to Ofcom regarding compensation your choice not plusnet....
dick:red All caps title edited as per forum rule.
2 REPLIES
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: 21-07-2010

Re: CUSTOMER COMES FIRST MY ****

Hello there,
Sorry to hear about that. If you're just wanting to talk about cancelling, the Customer Options/Retention Team have a direct number at 0845 140 6002 - Alternatively: 0330 123 9197 - They're even available today from 9am to 5:30pm, otherwise Monday to Friday 9am to 8pm
The alternative cancellation option is to write a letter.
Cancelling your direct debit, doesn't cancel your account.
Cheers,
Matt
Plusnet Help Team
Plusnet Help Team
Posts: 13,471
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: Customer Comes First My ****

Really sorry to hear about this wilma1964. I can see you've spoken to us today and can see that someone is working on ticket 75061323 right now.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team