cancel
Showing results for 
Search instead for 
Did you mean: 

Contract ending

FIXED
sp1ke
Grafter
Posts: 76
Thanks: 2
Registered: ‎21-03-2013

Contract ending

Hi,

 

My contract is due for renewal on the 26th April.

I would like to keep Plusnet for a couple of months while I await an FTTP install.

Will the contract now be on a rolling monthly basis and still require 14 day's notice of cancellation?

 

Thank you.

10 REPLIES 10
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,885
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Contract ending

Hi there sp1ke, yes you're absolutely spot on for both account's there as the contract moves over to a rolling 30 day one if you don't renew with us and we'd still ask for 14 days notice to cancel. Which provider are you looking to move over to out of interest?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
sp1ke
Grafter
Posts: 76
Thanks: 2
Registered: ‎21-03-2013

Re: Contract ending

Hi Adam,

 

Thanks for the quick reply.

The provider is Trooli Fibre. 

It's all still dependant on a site survey hence the question regarding the continuation of the Plusnet service.

 

Best wishes

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,885
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Contract ending

Fix

No worries and I hope that all goes to plan for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
sp1ke
Grafter
Posts: 76
Thanks: 2
Registered: ‎21-03-2013

Re: Contract ending

Thank you Adam.

FTTP install has completed now. What is the preferred way of contacting PN to cancel please?

I think I need to cancel by close of business tomorrow for the 14 days notice.

Thank you.

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Contract ending

Hiya @sp1ke, thanks for getting in touch. To cancel, just give our Customer Options Team a call on 0800 013 2632 and they are open between the following hours:

Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00
 

Hope this helps!

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
sp1ke
Grafter
Posts: 76
Thanks: 2
Registered: ‎21-03-2013

Re: Contract ending

Thank you Lauren.

 

sp1ke
Grafter
Posts: 76
Thanks: 2
Registered: ‎21-03-2013

Re: Contract ending

Hi,

 

I have just received an email saying my bill is ready to view, there should be no more payments being taken now.

I've logged on to the account but am having trouble viewing what might be there.

Could PN Support advise please?

 

Thank you,

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,931
Thanks: 417
Fixes: 98
Registered: ‎22-01-2018

Re: Contract ending

Hiya @sp1ke

 

I'm so sorry for the confusion and for the hassle this is causing. 

 

I have looked into this and replied here via your account due to my response containing account information. 

 

Let me know if you need any further help Smiley 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
sp1ke
Grafter
Posts: 76
Thanks: 2
Registered: ‎21-03-2013

Re: Contract ending

Thank you for the message SammyM, I can read that one 🙂

Appreciate your quick reply.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,931
Thanks: 417
Fixes: 98
Registered: ‎22-01-2018

Re: Contract ending

No worries Smiley I hope you have a fab week and the sun is out where you are. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team