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Contact renewal stuck

JanetT
Newbie
Posts: 4
Registered: ‎28-04-2019

Contact renewal stuck

Changed my contact on the 15th as the old one was going run out. Since changing contract whenever log in to my account I'm greeted with this message. "An error has occurred
You can't change your products for the moment, you already have a product change in progress." And I'm still on the old package.
5 REPLIES 5
JanetT
Newbie
Posts: 4
Registered: ‎28-04-2019

Re: Contact renewal stuck

Can anyone have a look at this to see what is happening.
jgb
Champion
Posts: 883
Thanks: 568
Fixes: 22
Registered: ‎01-08-2007

Re: Contact renewal stuck

@JanetT 

You need a Plusnet staffer to confirm what is going on, but I suspect that your new contract will become active on your next billing date and that message will disappear at that time. The Plusnet system can only cope with one change at a time and that message appears whenever a change / order is pending.

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 491
Fixes: 131
Registered: ‎07-12-2017

Re: Contact renewal stuck

Hiya @JanetT, I realise it's been a few days since you messaged. Are you still seeing that message now in your account? 

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
JanetT
Newbie
Posts: 4
Registered: ‎28-04-2019

Re: Contact renewal stuck

Yeah I'm still seeing that message on my account.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,634
Thanks: 10,212
Fixes: 1,606
Registered: ‎21-04-2017

Re: Contact renewal stuck

Hi Janet,

I'm really sorry about this. Should be sorted for you now.

Let me know if there's anything else you'd need help with. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet