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Confused

FIXED
pvmb
Pro
Posts: 743
Thanks: 99
Fixes: 4
Registered: ‎12-02-2014

Confused

I'm confused.

My previous 18 month PN contract was due to end on 13 March. On 11 March I received a notice from PN for an out of contract bill of £45.85 to be taken "on or after 18 March".

I applied successfully on 11 March for a new 18 month PN contract: "From 12/03/2024, your monthly subscription will be £26.99 for 18 months."

Today, 18 March, PN have taken £45.85 from my bank. How does this work?

6 REPLIES 6
MisterW
Superuser
Superuser
Posts: 16,286
Thanks: 6,242
Fixes: 447
Registered: ‎30-07-2007

Re: Confused

The billing system hasn't caught up with your new contract yet, so its billed at the old out-of-contract price. It SHOULD sort itself out with the next bill.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

pvmb
Pro
Posts: 743
Thanks: 99
Fixes: 4
Registered: ‎12-02-2014

Re: Confused

OK. Thanks,  MisterW.

James30
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 478
Fixes: 32
Registered: ‎19-04-2023

Re: Confused

Fix

@pvmb - Hi I've sorted that out for you, take a look @ https://www.plus.net/wizard/?p=view_question&id=240724158. Sorry for the mistake with that.

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
pvmb
Pro
Posts: 743
Thanks: 99
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Registered: ‎12-02-2014

Re: Confused

Thanks James30. However I cannot see anything useful via that link:

Help Assistant
"There was an error
We were unable to access your ticket information."

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.
pvmb
Pro
Posts: 743
Thanks: 99
Fixes: 4
Registered: ‎12-02-2014

Re: Confused

OK. Refund received in bank account today.

Thanks.

Mav
Moderator
Moderator
Posts: 22,711
Thanks: 4,874
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Registered: ‎06-04-2007

Re: Confused

Moderator's note by Mike (Mav): The fix has been changed to @James30 as per message #4.

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