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Overcharged after renewing to Fibre

sbs
Newbie
Posts: 2
Registered: ‎26-03-2024

Overcharged after renewing to Fibre

Hi there, it looks like I have been overcharged for changing to Fibre. I was charged as below:

Screenshot 2024-03-26 at 08.47.13.png

So that's £72.36 for one month!! I am very much hoping that this is a mistake as I would not have stayed with Plusnet if this was the case. Can someone please help?

Thanks

Sbs

2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 16,283
Thanks: 6,240
Fixes: 447
Registered: ‎30-07-2007

Re: Overcharged after renewing to Fibre

So that's £72.36 for one month!! 

your post shows two bills , one for 20th Feb to 19th Mar and one for 20th Mar to 19th Apr!

Looks like the 20th Mar to 19th Apr might be missing any discounts, which TBH is all too common on account changes.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

sbs
Newbie
Posts: 2
Registered: ‎26-03-2024

Re: Overcharged after renewing to Fibre

Thanks MisterW, yes looks like I was being thick! I have still paid double for a month - let's hope the discount will come off. I will persue it. Many thanks for the response

sis