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Charges for call over 1 hour

jojo2
Newbie
Posts: 3
Registered: ‎13-11-2020

Charges for call over 1 hour

I have the free evenings and weekend calls package and on my latest bill I have been charged £4.20 for a call made on a weekend to a local UK landline lasting 1 hour 27 mins. If I get the first hour free, why have I been charged £4.20 for a 27 minute local call?

9 REPLIES 9
Baldrick1
Moderator
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Re: Charges for call over 1 hour

@jojo2  Welcome to the forum.

I have not done the sums but assume that the wording is ‘calls up to an hour are free’. Not, the first hour of calls are free.

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jojo2
Newbie
Posts: 3
Registered: ‎13-11-2020

Re: Charges for call over 1 hour

 

Evening & Weekend UK & Mobile calls

 
Call type Charges
UK landline
  • Inclusive during evenings and at weekends
  • Standard rates at all other times
jojo2
Newbie
Posts: 3
Registered: ‎13-11-2020

Re: Charges for call over 1 hour

Doesn't mention any time limits on the Plusnet website?Huh

Anonymous
Not applicable

Re: Charges for call over 1 hour


@jojo2 wrote:

Doesn't mention any time limits on the Plusnet website?Huh


Welcome to the Forum 

This may help

Inclusive call length

 

  • Inclusive calls to UK numbers become chargeable after 60 minutes
  • Inclusive calls to international numbers become chargeable after 60 minutes
  • Calls to Plusnet Support are free for the duration of the call, regardless of length

Inclusive calls that become chargeable are charged at the relevant rate until the end of the call. The call set up fee is not applied.

 

The call must have been nearly 28 minutes so rounded up to 28 x .015p  =  £4.20 

 

HD

 

MisterW
Superuser
Superuser
Posts: 11,110
Thanks: 3,392
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Registered: ‎30-07-2007

Re: Charges for call over 1 hour

@jojo2 It's all detailed here https://www.plus.net/help/legal/residential-phone-tariffs/

The relevant phrase is

Inclusive calls to UK numbers become chargeable after 60 minutes

The standard call rate is 15p/min rounded up to the next minute, so assuming your call was 1hr, 27 mins and some seconds, it will have been rounded to 28 mins. 28 * 0.15 gives the £4.20.

edit: @Anonymous  beat me to it...

The bottom line is, keep a check on how long the call is lasting. If you get close to 1 hour then ring off and remake the call. It's a pain, I've been caught once...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Baldrick1
Moderator
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Re: Charges for call over 1 hour

@jojo2 

Sorry I was wrong. I’ve looked up the price guide here. https://www.plus.net/help/legal/residential-phone-tariffs/

Calls are rounded up to the nearest minute. 28 minutes at 15p a minute equals £4.20.

Edit,

I’m obviously late to the party, I just couldn’t believe that landline calls are £9 per hour plus the set up charge.

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RealAleMadrid
Aspiring Hero
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Re: Charges for call over 1 hour

@jojo2  After 1 hour the standard charge for all UK calls is 15 pence per minute. That's why I use my mobile for outgoing calls.🙄

Anonymous
Not applicable

Re: Charges for call over 1 hour

Sorry Superuser 

 

I think we were equal  but the costs have jumped from 0.04p per minute to 0.15p a huge jump

Would have been 28 x .04p so would have been only £1.12

 

HD

Anonymous
Not applicable

Re: Charges for call over 1 hour


@Baldrick1 wrote:

 

 I just couldn’t believe that landline calls are £9 per hour plus the set up charge.

 

 Totally agree a big rip off 

You can get a mobile on a 30 day rolling contract with U/L minutes which can be at anytime U/L texts and 3GB data if you use it for   £6 per month

 

HD