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Charged more than contract amount

bethb217
Newbie
Posts: 3
Registered: ‎13-03-2022

Charged more than contract amount

I’ve just received my bill for this month and I’ve been charged £13.44 more than my contracted amount. I have 2 months left on my current contract and I can’t see any reason why I’ve been charged extra. Can anyone help?
4 REPLIES 4
Longliner
Seasoned Pro
Posts: 601
Thanks: 306
Fixes: 8
Registered: ‎22-10-2014

Re: Charged more than contract amount

If you have PN landline, have you made any phone calls outside your package? All too easy to run up a hefty bill in this way. Otherwise, best give PN a ring, the agents monitor this forum as best they can but sometimes take a while to pick up.

 

Mike

RealAleMadrid
Aspiring Hero
Posts: 2,762
Thanks: 1,433
Fixes: 59
Registered: ‎07-07-2009

Re: Charged more than contract amount

@bethb217  Have a look at the detail of the bill and look for any unexpected charges.

bethb217
Newbie
Posts: 3
Registered: ‎13-03-2022

Re: Charged more than contract amount

I have line rental but no actual landline phone. I only use mobile which isn’t with PN.

I’ve just checked previous bills and it looks like my discount is usually £23.14 but this month it’s only £9.70 which is where the £13.44 difference comes in - but still can’t see a reason why.

Thanks for your help.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,962
Thanks: 1,570
Fixes: 481
Registered: ‎01-01-2012

Re: Charged more than contract amount

Hi @bethb217 

I'm really sorry to hear this has happened.

I've looked into this for you and created a ticket on your account here.

Let me know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team