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Billing Query/Renewed Contract

Blueyezz
Dabbler
Posts: 20
Thanks: 5
Registered: ‎16-10-2019

Billing Query/Renewed Contract

Hi
My contract was due for renewal in the beginning of August so renewed it in July.
Received my first new bill today but it is much higher than expected.
I would appreciate some help with this matter please.
10 REPLIES 10
Longliner
Seasoned Pro
Posts: 601
Thanks: 306
Fixes: 8
Registered: ‎22-10-2014

Re: Billing Query/Renewed Contract

Oh dear, this question seems to be increasing! Plusnet's creaking accounts system doesn't always apply the discount you may have agreed with the CS staff, so the month after renewal is charged at full rate and the overcharge is credited against your second billing. I'm assuming you renewed before end of contract otherwise you will have to pay full rate for first month until new contract kicks in. My suggestion is to give them a call, this forum doesn't always bring a speedy reply from the hard-working staff members who will gladly sort it out over the phone.

Mike

Blueyezz
Dabbler
Posts: 20
Thanks: 5
Registered: ‎16-10-2019

Re: Billing Query/Renewed Contract

Hi Mike

Yes I renewed my contract way before my previous contract had ended which I always make sure I do as I’ve been with Plusnet 15 years plus.
It seemed to be double in cost to what I and Plusnet agreed to.
Mr_Paul
Seasoned Pro
Posts: 646
Thanks: 222
Fixes: 12
Registered: ‎07-06-2022

Re: Billing Query/Renewed Contract

@Blueyezz 

"It seemed to be double in cost to what I and Plusnet agreed to."

 

Is it exactly double the agreed amount, or just approximately?

I'm just wondering if you have been charged Early Termination Charges on your previous contract, (in error), because it hadn't reached its finishing date when you renewed?

How are the costs on your latest bill broken down?

 

 

Longliner
Seasoned Pro
Posts: 601
Thanks: 306
Fixes: 8
Registered: ‎22-10-2014

Re: Billing Query/Renewed Contract

Plusnet is quite keen to renew early and does not charge termination charges on your old contract. Sounds more like the familiar discounts disappearance so as I suggested give them a ring.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,576
Thanks: 598
Fixes: 99
Registered: ‎27-11-2020

Re: Billing Query/Renewed Contract

Hey there @Blueyezz I have created a ticket here as it is account sensitive. Let me know your thoughts.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Blueyezz
Dabbler
Posts: 20
Thanks: 5
Registered: ‎16-10-2019

Re: Billing Query/Renewed Contract

Hi Will

Thanks for replying to me on Sunday afternoon!
I have left you some messages but you haven’t got back to me,any idea what’s going on?
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,576
Thanks: 598
Fixes: 99
Registered: ‎27-11-2020

Re: Billing Query/Renewed Contract

Sorry about the delay in getting back to you. I was off yesterday so only just picked it up today. I just replied back to you now. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Blueyezz
Dabbler
Posts: 20
Thanks: 5
Registered: ‎16-10-2019

Re: Billing Query/Renewed Contract

Hi Will

Can you reply to my message I left for you on Wednesday evening please?
James30
Plusnet Help Team
Plusnet Help Team
Posts: 442
Thanks: 149
Fixes: 28
Registered: ‎19-04-2023

Re: Billing Query/Renewed Contract

@Blueyezz - Hiya, I've replied to your ticket just head over to https://www.plus.net/wizard/?p=view_question&id=235982449 and have a nosy.

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
Blueyezz
Dabbler
Posts: 20
Thanks: 5
Registered: ‎16-10-2019

Re: Billing Query/Renewed Contract

Hi James!

It’s much appreciated Thankyou 👍🏻