Changing or adding a payment method is broken!

NeillBurton · a month ago

Any good online supplier should make it easy for a customer to part with their money!

How come, when I try to 'Change payment method' on my Plusnet account I get a totally useless 'There has been an issue, Please consult your system administrator' message! This shows lazy programming and a disconnect from the reality of customer experience!

Townman · ‎22-08-2007

Do you get the Update Payment Method screen displayed ... and the fail sometime afterwards?

Were you logged in and left it such for a while and return to the portal?

Try the forced logout option (top right) and try again.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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