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Changing account name

SiobhanD
Newbie
Posts: 1
Registered: ‎10-01-2023

Changing account name

The plusnet account for my house is under the name of a former housemate, however all the other details associated with the account are mine and the payments come out of my bank account. The individual whose name is on the account does not live at this property and is not involved with the account. I’d like to know if it’s possible to transfer the account into my name.

If it is not possible to change the name on the account, is it possible to close this account when the current contract end and open a new contract in my name?

1 REPLY 1
Townman
Superuser
Superuser
Posts: 22,978
Thanks: 9,578
Fixes: 159
Registered: ‎22-08-2007

Re: Changing account name

It is not possible to change the name on an account, except in very specific circumstances related to bereavement.  Terminating a contract which is within its minimum term will incur early termination charges.  That said, you can but ask the right people (not here) ...

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Direct dial numbers

  • 0800 013 2632 (from within the UK)
  • +44 330 123 9197 (from abroad)
  • Available...
    • 8am - 8pm Monday to Friday
    • 9am - 7pm Saturday
    • 9am - 6pm Sunday


 

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.