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Broadband Discount charge

FIXED
johntulley
Newbie
Posts: 1
Registered: ‎10-01-2023

Broadband Discount charge

Hi - does anyone know why my monthly discount rate has changed from -£11.56 to -£2.61 ?

This is a monthly increase of £8.95.

Did I miss something in the terms and conditions ?

Thanks

 

John

1 REPLY 1
Townman
Superuser
Superuser
Posts: 22,978
Thanks: 9,578
Fixes: 159
Registered: ‎22-08-2007

Re: Broadband Discount charge

Fix

Hi John,

A warm welcome to the forums.

Where are you in your contract's minimum term?  At the end of the minimum term, your discounts cease.  Inspecting your ticket history (see the link below) might give some insight to what has happened.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.