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Changing Direct Debit Details

FIXED
callumjamescole
Interested
Posts: 2
Registered: ‎05-10-2021

Changing Direct Debit Details

Hi there,

When I transferred to PlusNet, I was told multiple times by different people that I would be able to easily change my direct debit details once set up... Despite searching tirelessly and being in contact with customer service to request a direct debit form, I have still not been successful in setting a new direct debit up.

My boss kindly offered to pay for my internet once I started working from home. Could someone link me to the section in my account where I can change my payment details, or at least point me in the right direction to get resolved ASAP please.

Thank you,

Callum

2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 11,130
Thanks: 3,412
Fixes: 260
Registered: ‎30-07-2007

Re: Changing Direct Debit Details

Fix

@callumjamescole You can change your payment method / direct debit by logging into your account online and clicking on the billing tab or going here https://www.plus.net/my.html?action=mybillsandpayments

You may need to zoom out on your web browser. You should then hopefully see a change payment method button at the bottom of the billing tab. 

Acknowledgment to @Gandalf for posting the above details in this thread https://community.plus.net/t5/My-Account-Billing/Link-to-change-direct-debit-online-please/m-p/18304...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

callumjamescole
Interested
Posts: 2
Registered: ‎05-10-2021

Re: Changing Direct Debit Details

Thank you very much!

Zooming out of my browser makes the option appear (interesting design)

I appreciate it