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possible error on billing - can someone contact me privatley

steveo3002
Dabbler
Posts: 20
Thanks: 1
Registered: ‎06-11-2018

possible error on billing - can someone contact me privatley

i have emails from plusnet - my broadband ends 26oct price will go from £5.xx to 16.98 when it ends 

 

can someone tell me why ive been billed 16.98 on oct 4th....when i have 22 days remaining ?

 

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 28,397
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Registered: ‎11-01-2008

Re: possible error on billing - can someone contact me privatley


Moderators Note


This topic has been moved from Fibre to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,571
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Registered: ‎07-12-2017

Re: possible error on billing - can someone contact me privatley

Hiya @steveo3002, I am really sorry for the issue with your bill.

 

I have now taken the steps to resolve this for you and have sent an email with the details. Please get back to us should you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team