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Change payment method broken?

southerner
Aspiring Pro
Posts: 634
Thanks: 63
Fixes: 1
Registered: ‎27-11-2013

Change payment method broken?

Noticed for a couple of months now I just get the below error if I try to change mine.

'There has been an issue; please consult your system administrator' Red text on any otherwise blank page.

6 REPLIES 6
Townman
Superuser
Superuser
Posts: 24,035
Thanks: 10,206
Fixes: 176
Registered: ‎22-08-2007

Re: Change payment method broken?

Is this for broadband or mobile payments?

Which browser?

Have you tried a different browser?

Can you screen shot the error please?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

southerner
Aspiring Pro
Posts: 634
Thanks: 63
Fixes: 1
Registered: ‎27-11-2013

Re: Change payment method broken?

Hi, This is for broadband payments.

Seems to just be Chrome affected, works OK with Firefox.

Screenshot_20240101_153034_Chrome.jpg

maxmaccc
Newbie
Posts: 3
Registered: ‎10-05-2024

Re: Change payment method broken?

I have the exact same problem with the same error message.

Townman
Superuser
Superuser
Posts: 24,035
Thanks: 10,206
Fixes: 176
Registered: ‎22-08-2007

Re: Change payment method broken?

Ditto questions.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

onair
Newbie
Posts: 8
Thanks: 1
Registered: ‎17-01-2024

Re: Change payment method broken?

This error has been like this for months and plusnet have done NOTHING about it. I have posted about this many times and it unbelivable it has still not been sorted. I have been passed on from one person to another each one says the usual rubbish try a different browser clear cache. The fault is with plusnet too lazy to do anything about it. 

willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Change payment method broken?

@southerner are you leaving or do you have any changes in progress?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team