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Cease on landline and broadband

Plusnet Help Team
Plusnet Help Team
Posts: 762
Thanks: 83
Fixes: 30
Registered: ‎06-08-2018

Re: Cease on landline and broadband

Hi @Gac03,


Thanks for coming back to us, I'm pleased to hear that the issue appears resolved. Your feedback is also much appreciated, I've let Adam know. Do come back to us if you need anything further.


Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Posts: 10
Registered: ‎04-04-2019

Re: Cease on landline and broadband



Since reconnection after cease on my landline and  broadband speed is very slow - can you check this out for me please.  Many thanks.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 442
Fixes: 19
Registered: ‎25-09-2018

Re: Cease on landline and broadband

Hi@Gac03, I've ran a test this afternoon and I can't see any problems. Your line is syncing well at 40/10:

GEA Test Detail
Circuit ID NA Service ID XXX
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 10.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 322.5
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.06
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-40M Downstream, Error Protection Off - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2019-04-05T13:45:00
Parameters MIN MAX AVG
Down Stream Line Rate 39.9 Mbps 54.9 Mbps 40.7 Mbps
Up Stream Line Rate 9.9 Mbps 16.4 Mbps 10.3 Mbps
Up Time 0.0 Sec 900.0 Sec 841.0 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-04-17T12:17:37.853+01:00 2019-04-17T12:32:37.853+01:00
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0


Are the speeds low on wireless devices only or wired too?

If its just wireless give this a go: HERE

Moderator's note by Adie (Dvorak) redacted service id.

Posts: 10
Registered: ‎04-04-2019

Re: Cease on landline and broadband

Thanks for your response.   I've been using your speed test this morning with the following results: wireless average download speed of 11 mbps and upload speed of 8.4 (based on numerous readings during the morning).  Wired gives 14.7 mbps dowload with upload speed 8.0 mbps.  I don't recall slow broadband speed before problems with cease and reconnection.  I'll monitor it over next week or so to see if things improve.