Cease on landline and broadband
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Re: Cease on landline and broadband
08-04-2019 1:59 PM
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Hi @Gac03,
Thanks for coming back to us, I'm pleased to hear that the issue appears resolved. Your feedback is also much appreciated, I've let Adam know. Do come back to us if you need anything further.
Thanks - LF
Re: Cease on landline and broadband
17-04-2019 10:56 AM
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Hi
Since reconnection after cease on my landline and broadband speed is very slow - can you check this out for me please. Many thanks.
Re: Cease on landline and broadband
on 17-04-2019 12:46 PM - last edited on 17-04-2019 1:57 PM by dvorak
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Hi@Gac03, I've ran a test this afternoon and I can't see any problems. Your line is syncing well at 40/10:
GEA Test Detail | |||
Circuit ID | NA | Service ID | XXX |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 40.0 Mbps | ||||
Upstream Speed | 10.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Estimated Line Length In Metres | 322.5 | ||||
Upstream Rate Assessment | Very Good | ||||
Downstream Rate Assessment | Very Good | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.06 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-40M Downstream, Error Protection Off - 0.128M-10M Upstream, Error Protection Off | ||||
Time Stamp | 2019-04-05T13:45:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 39.9 Mbps | 54.9 Mbps | 40.7 Mbps |
Up Stream Line Rate | 9.9 Mbps | 16.4 Mbps | 10.3 Mbps |
Up Time | 0.0 Sec | 900.0 Sec | 841.0 Sec |
Retrains | 0.0 | 1.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2019-04-17T12:17:37.853+01:00 | 2019-04-17T12:32:37.853+01:00 |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Are the speeds low on wireless devices only or wired too?
If its just wireless give this a go: HERE
Moderator's note by Adie (Dvorak) redacted service id.
Re: Cease on landline and broadband
17-04-2019 5:44 PM
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Thanks for your response. I've been using your speed test this morning with the following results: wireless average download speed of 11 mbps and upload speed of 8.4 (based on numerous readings during the morning). Wired gives 14.7 mbps dowload with upload speed 8.0 mbps. I don't recall slow broadband speed before problems with cease and reconnection. I'll monitor it over next week or so to see if things improve.
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