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Cant order a static ip

RickM
Newbie
Posts: 2
Registered: ‎05-05-2020

Cant order a static ip

Hi,

 

I'm new to Plusnet (signed up a couple of weeks ago) and I'm trying to get a static ip but the account area seems to be a bit broken. I get ransom error messages when I login sometimes, and on the addons page its saying that its unable to make changes.

 

Can someone let me know whats up here, and if possible put the static ip order in for me? (Aware that theres a £5 setup fee and have no problem with this).

 

Also not sure if this can be done at the same time but I'm aware the RDNS can be set to be <ip>.plus.net or something (Basically taking your username off of the RDNS - could that be done as well.

 

Many thanks

4 REPLIES 4
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Cant order a static ip

Moderators Note
This topic has been moved from Fibre Broadband to Accounts / Billing.

 

 

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EdWeasley
Rising Star
Posts: 122
Thanks: 7
Fixes: 3
Registered: ‎09-03-2020

Re: Cant order a static ip

Hi @RickM,

 

Thank you for taking your time to get in touch.

 

I am very sorry that you are having a problem with our service. I have applied the static ip on your account and the £5 will be applied to your next invoice. I regards to reverse dns this is a service you can use however we are unable support you with it.

 

Kind regards,

 

Josh

 Josh Berriman
 Plusnet Help Team
MisterW
Superuser
Superuser
Posts: 11,759
Thanks: 3,775
Fixes: 286
Registered: ‎30-07-2007

Re: Cant order a static ip

@EdWeasley 

I regards to reverse dns this is a service you can use however we are unable support you with it.

All the OP is asking for is for the static IP to be anonomised to <ip>.plus.net rather than have the username disclosed.

You can arrange that.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

RealAleMadrid
Aspiring Hero
Posts: 2,249
Thanks: 1,022
Fixes: 45
Registered: ‎07-07-2009

Re: Cant order a static ip

@RickM  As MisterW says this can be done. In fact it is one of the few things that be raised on a ticket so bypassing the front line staff and apparently forum staff who don't seem to understand what you want.😮 See message #5 by edwh in this thread.for info on raising the ticket/question.

https://community.plus.net/t5/Everything-else/reverse-dns-for-static-ip-no-longer-possible/m-p/17001...