Cancelled account but still being charged!!

[#1]

My account was suppossed to have been cancelled in July 18, still being charged and logged into account and it is still active. I don't understand, please advise?

[#2]

Hi @peanut191007, sorry to see your account hasn't been cancelled following your services leaving us. I've flagged this up with our billing team to investigate further and ensure the appropriate action is taken.

[#3]

Hello
Thanks for your reply. As yet I have still not had any communication as to whether this has been resolved. Please can you help?

Kind regards

Miss Kelly Jacobs

[#4]

Hi Kelly , I am really sorry for the delay in getting this resolved for you.

This is currently in hand with our billing team in this ticket here and an update should be provided soon.

I am really sorry for the inconvenience caused.

Let us know if you have any further questions.

Kind Regards,

[#5]

Moderators Note.
Moved to My Account / Billing from Broadband.

[#6]

Hi, did you manage to get them send your final bill? Seems that Plusnet do that to many customers, keep charging illegal monthly bills after they leave! I've been struggling to get my final bill for 2 months already, spending many hours on the calls and still no success. They also try to prevent you from registering a complaint.

[#7]

Hey @Neba,

I have updated your ticket accordingly. You can view it here.