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Cancellation for elderly relative

Keymer
Dabbler
Posts: 20
Registered: ‎11-10-2011

Cancellation for elderly relative

Can someone at Plusnet please help me cancel my elderly mother's broadband contract which is no longer of use to her. She is the account holder but unable to use the phone to contact you and there does not appear to be any simple alternative.  I have a Registered Power of Attorney and can send this to you but don't want to simply email the document to a generic mail box without knowing that it will reach the right person. Thanks

1 REPLY 1
Baldrick1
Moderator
Moderator
Posts: 11,707
Thanks: 5,204
Fixes: 419
Registered: ‎30-06-2016

Re: Cancellation for elderly relative

@Keymer 

An alternative is to cancel by writing to Plusnet, see  https://www.plus.net/help/legal/cancellation-policy/.

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