Showing results for 
Search instead for 
Did you mean: 

Discount disappeared after price increase

Posts: 1
Registered: ‎14-05-2023

Discount disappeared after price increase

Hi, it seems the change of discount on my bill dated 12/04/2023 are not in line with the price increase. It showed discount -£12.68 compared with -£19.55 in March. Moreover, no discount has been shown on bill in May. It seems it has charged incorrectly for 2 months. Can a member of staff look into this please? Many thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 343
Thanks: 145
Fixes: 23
Registered: ‎02-05-2023

Re: Discount disappeared after price increase

Hey @Victor4, I'm sorry that your bills haven't been right. I've added a ticket to your account to explain what's happened and what I've done for you going forward. You can view the ticket here



If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team