Cancellation fee

[#1]

Hi, I ended my contract and closed my account at the end of May. I told them we were moving from the property so they can't send me any letters. I was told the cancellation fee would be taken from my account around 20 days later, however this is still yet to happen and I'm growing a bit concerned. Just wanted to ask here before I try phoning around for it, should I still wait and see if they take the money?

[#2]

Hey @Okayaimee 👋

I can see that you have contacted our billing team regarding this issue, and it appears that you have got it resolved. If you have any further questions, please reply to this thread and I can take a look into it 😊