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Cancel account

liammartin0612
Newbie
Posts: 1
Registered: ‎07-04-2022

Cancel account

Does anyone know the calculations plusnet use for cancellation fees or does anyone have an email address where they can email me a value? Thanks
2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 29,496
Thanks: 6,627
Fixes: 1,483
Registered: ‎11-01-2008

Re: Cancel account


Moderators Note


This topic has been moved from Everything Else to My Account / Billing

Customer / Moderator
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If it fixed it click 'This fixed my problem'
Townman
Superuser
Superuser
Posts: 22,977
Thanks: 9,578
Fixes: 159
Registered: ‎22-08-2007

Re: Cancel account

Best approach is to contact COTS and discuss "I am thinking of leaving"...

Contact Customer Options Team (aka COTS)

Direct dial numbers

  • 0800 013 2632(from within the UK)
  • +44 330 123 9197 (from abroad)

Available 8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday


 Why are you thinking of leaving?  If there is a performance concern, then that needs to be investigated.  Changing ISPs will not change your connection to the internet - it will be the same BT Openreach line ... unless you are looking at swapping to FTTP or Virgin Media.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.